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Process for Maintaining Trust Between CEO of Family Businesses and Partners: The Case of Long-Term Buyer-Supplier Relationships Among Family Businesses

Process for Maintaining Trust Between CEO of Family Businesses and Partners: The Case of Long-Term Buyer-Supplier Relationships Among Family Businesses
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Author(s): Stephanie Clothilda Lezama-Rogers (Grenoble Ecole de Management, France) and Severine Sophie Le Loarne-Lemaire (Grenoble Ecole de Management, France)
Copyright: 2021
Pages: 21
Source title: Designing and Implementing HR Management Systems in Family Businesses
Source Author(s)/Editor(s): Luca Gnan (University of Rome "Tor Vergata", Italy) and Giulia Flamini (University of Rome "Tor Vergata", Italy)
DOI: 10.4018/978-1-7998-4814-1.ch004

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Abstract

In this chapter, the authors propose to widen the perspective of human resource management within family businesses by considering the organization as not only one venture but a set of ventures. The authors select case studies to illustrate the process for maintaining trust between CEO of family businesses and partners. The cases showed that regardless of the family firms' ownership and size, the personal relationship was more important to keep the relationship than agreements sanctioned by formalized operation and contracts. The story of the three cases allows the authors to identify a human resource management process of trust maintenance between three inter-family firm relationships.

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