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Process Management for SMEs: Barriers, Enablers, and Benefits

Process Management for SMEs: Barriers, Enablers, and Benefits
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Author(s): Lidia Sanchez-Ruiz (University of Cantabria, Spain) and Beatriz Blanco (University of Cantabria, Spain)
Copyright: 2017
Pages: 27
Source title: Optimal Management Strategies in Small and Medium Enterprises
Source Author(s)/Editor(s): Milan B. Vemić (Higher School of Academic Studies “DOSITEJ”, Serbia)
DOI: 10.4018/978-1-5225-1949-2.ch014


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More than 90% of companies in Spain, and other European countries, are SMEs. Therefore it is imperative to support and develop their competitiveness due to their contribution to the national economy. Thus, process management is said to be a useful means to improve efficiency and achieve a competitive advantage. Taking this into consideration the aim of this study is to identify and rank the barriers, enablers and benefits that SMEs encounter when implementing process management and to propose different initiatives to ease the implementation process. In order to fulfil this objective, a survey was conducted among SMEs that have already implemented process management so that their experience could help other SMEs. Finally, a ranking of barriers, enablers and benefits is obtained and some suggestions for managers are proposed.

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