IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Quality Management Systems in Sub-Sahara Africa Business Schools

Quality Management Systems in Sub-Sahara Africa Business Schools
View Sample PDF
Author(s): Isaac Okoth Randa (Namibia University of Science and Technology, Namibia)
Copyright: 2020
Pages: 24
Source title: Quality Management Implementation in Higher Education: Practices, Models, and Case Studies
Source Author(s)/Editor(s): Michael Sony (Namibia University of Science and Technology, Namibia), Kochu Therisa Karingada (Dhempe College of Arts and Science, India) and Neeta Baporikar (Namibia University of Science and Technology, Namibia & University of Pune, India)
DOI: 10.4018/978-1-5225-9829-9.ch002

Purchase

View Quality Management Systems in Sub-Sahara Africa Business Schools on the publisher's website for pricing and purchasing information.

Abstract

In Africa globalization and massification of higher education have aided the establishment of foreign and private business schools across the continent. Concomitantly, quality and accountability issues have taken center stage regarding quality of business schools' programs. The dire situation of scarce quality management talent in the continent emphasizes the need for an overarching systemic approach for developing quality management education in the continent. This chapter descriptively investigates existing Sub-Sahara Africa Business Schools' quality management systems using documentary secondary data on purposively selected business schools aimed at identifying an integrated quality management system. The Malcolm Baldrige National Quality Award (MBNQA) and the European Foundation for Quality Management (EFQM) Excellence Model, are widely used frameworks for TQM implementation. It is argued that business schools seeking AABS accreditation could benefit if they also implement elements of ISO-9001, a TQM based quality management system as a foundation for continuous improvement.

Related Content

Omer F. Ozbek. © 2020. 23 pages.
Isaac Okoth Randa. © 2020. 24 pages.
Teresa Dieguez. © 2020. 24 pages.
Harrison Adewale Idowu. © 2020. 19 pages.
Parminder Singh Kang, Rajbir Bhatti, Gurinder Pal Singh. © 2020. 19 pages.
K. S. Sastry Musti. © 2020. 22 pages.
Mufaro Dzingirai. © 2020. 20 pages.
Body Bottom