Raising the Bar: Moving Evaluation of Training From the Classroom Into the Business

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Author(s): Robin R. Hurst (Virginia Commonwealth University, USA), Julia Tucker Lloyd (Virginia Commonwealth University, USA)and Jennifer C. Miller (Virginia Commonwealth University, USA)
Copyright: 2017
Pages: 15
Source title: Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-1913-3.ch077

Keywords: Business & Management / Business & Organizational Research / Business and Organizational Research / Business Science Reference

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Abstract

This chapter provides a case study describing the process of using theory in practice in implementing higher level evaluation of training initiatives within one unit of a global financial services organization. The organization has used Kirkpatrick's level one and two evaluations for many years to evaluate training. This case describes the first time a level three evaluation was used, covering why it was necessary, the process for developing, as well as the outcomes of the evaluation. This chapter also describes the influence of organizational culture in the decisions made in the implementation of the evaluation strategy.

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Raising the Bar: Moving Evaluation of Training From the Classroom Into the Business

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