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Realizing E-Government: Delineating Implementation Challenges and Defining Success
Abstract
There is a growing recognition among scholars, practitioners, and elected officials that e-government success is not a deterministic outcome of entrepreneurial design or exacting implementation. In fact, constructing cost-efficient and policy effective e-government platforms has proved to be much more challenging than originally expected. In many instances, failed e-government experiments have led to significant financial losses and to increased dissatisfaction levels among citizenry. These latter experiences have nuanced the need for a much more thorough understanding and appreciation for the difficulties faced within the conceptualization and application of e-government platforms in successfully achieving the expected administrative and democratic outcomes. This chapter, by tracing the evolution of e-government both as a concept and as an administrative trend within the transformation of governance, delineates the main challenges in achieving the core goals and the democratic scope of e-governance. It is argued that in e-governance, success is a function of three fundamental vectors – security, functionality, and transformation.
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