Resolving Wicked Problems through Collaboration

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Author(s): Peter J. Denning (Naval Postgraduate School, USA)
Copyright: 2011
Pages: 17
Source title: Virtual Communities: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-60960-100-3.ch515

Keywords: Information Science Reference / Media & Communications / Social Computing / Virtual Communities & Virtual Reality

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Abstract

Wicked problems (messes) are tangled social situations that are too costly to stay in and too intransigent to get out of. Collaboration is essential to resolving them. This chapter examines five main ideas: (1) Messes and wicked problems are the most difficult in a hierarchy of difficult problems.(2) Why mess resolution usually involves disruptive innovation. (3) Why collaboration is essential and hard to achieve. (4) Collaboration is a practice generated in six kinds of conversations. (5) Someone who understands the practice of collaboration will find many information technology tools to help with the process: exchangers, coordinators, and games, and can design better tools.

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