The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Roadmap to Gaining Customer Satisfaction: A Case of Talian Darussalam
|
|
Author(s): Dk Nurrahimah Pg Japar (Universiti Brunei Darussalam, Brunei), Noor Hazwani Awang Matkasim (Universiti Brunei Darussalam, Brunei), Nor A'shiqeen Haji Rabaie (Universiti Brunei Darussalam, Brunei), Nur Izzah Hasna Farihin @ Hamiza Hamdani (Universiti Brunei Darussalam, Brunei)and Nurhazimah Haji Ahmad (Universiti Brunei Darussalam, Brunei)
Copyright: 2021
Pages: 18
Source title:
Handbook of Research on Innovation and Development of E-Commerce and E-Business in ASEAN
Source Author(s)/Editor(s): Mohammad Nabil Almunawar (Universiti Brunei Darussalam, Brunei), Muhammad Anshari (Universiti Brunei Darussalam, Brunei)and Syamimi Ariff Lim (Universiti Brunei Darussalam, Brunei)
DOI: 10.4018/978-1-7998-4984-1.ch017
Purchase
|
Abstract
The provision of reliable and accurate data through a competent communication tool encourages the significantly competitive public sector and nurtures a prosperous society. The chapter discusses the optimization of digital assets, specifically, allocating accessible two-way communication between the government and its stakeholders which can lead to far-sighted information processing and resourceful decision-making. Simultaneously, it aims to recognize and suggest solutions to the prevailing strains towards the digitalization of operations in the said industry. Accompanied by a thematic analysis of data collected from literature, a qualitative in-depth interview was deployed with a relevant agency to gain enlightenment of the public service in its real context. The results of the study present an essence of the advanced process sophistication, the comprehensiveness, and flexibility of the IT system, the reuse of knowledge, as well as the quality of customer orientation response capabilities.
Related Content
|
Emrah Arğın.
© 2022.
16 pages.
|
|
Ebru Gülbuğ Erol, Mustafa Gülsün.
© 2022.
17 pages.
|
|
Yeşim Şener.
© 2022.
18 pages.
|
|
Salim Kurnaz, Deimantė Žilinskienė.
© 2022.
20 pages.
|
|
Dorothea Maria Bowyer, Walid El Hamad, Ciorstan Smark, Greg Evan Jones, Claire Beattie, Ying Deng.
© 2022.
29 pages.
|
|
Savas S. Ates, Vildan Durmaz.
© 2022.
24 pages.
|
|
Nusret Erceylan, Gaye Atilla.
© 2022.
20 pages.
|
|
|