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The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight: A Case on Bahrain

The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight: A Case on Bahrain
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Author(s): Suhaila Al Hashemi (University of Bahrain, Bahrain)and Zahra Haji (University of Bahrain, Bahrain)
Copyright: 2012
Pages: 19
Source title: Customer-Centric Knowledge Management: Concepts and Applications
Source Author(s)/Editor(s): Minwir Al-Shammari (University of Bahrain, Bahrain)
DOI: 10.4018/978-1-61350-089-7.ch009

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Abstract

The research found a relationship between emotional intelligence, knowledge management, and customer satisfaction. National and corporate culture influenced such relationship. The findings of this research therefore add a new dimension (namely, national and corporate culture in the Gulf Region) to the concepts of emotional intelligence, knowledge management, and customer satisfaction.

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