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The Role of Expectations in Information Systems Development
Abstract
This chapter reviews the significance of expectations to information systems development with particular emphasis on the process of requirements analysis. In accordance with a socio-technical perspective, it argues that the expectations of key stakeholders involved in this process impact the emerging technology solution while the emergent technology simultaneously impacts stakeholder expectations for the solution that is ultimately developed. The primary aim of the chapter is to synthesize the relevant literature to provide insights to those seeking to improve their requirements analysis capabilities and to highlight potential avenues for future research that stem from a consideration of the role of expectations in the information systems development process.
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