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Semantic Technology for Improved Email Collaboration

Semantic Technology for Improved Email Collaboration
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Author(s): Simon Scerri (DERI, National University of Ireland, Galway, Ireland)
Copyright: 2012
Pages: 13
Source title: Collaboration and the Semantic Web: Social Networks, Knowledge Networks, and Knowledge Resources
Source Author(s)/Editor(s): Stefan Brüggemann (Astrium Space Transportation, Germany) and Claudia d’Amato (University of Bari, Italy)
DOI: 10.4018/978-1-4666-0894-8.ch007

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Abstract

Digital means of communications such as email and IM have become a crucial tool for collaboration. Taking advantage of the fact that information exchanged over these media can be made persistent, a lot of research has strived to make sense of the ongoing communication processes in order to support the participants with their management. In this chapter, a workflow-oriented approach is pursued to demonstrate how, coupled with appropriate information extraction techniques, robust knowledge models, and intuitive user interfaces, semantic technology can provide support for email-based collaborative work. While eliciting as much knowledge as possible, the design concept in this chapter imposes little to no changes and/or restrictions to the conventional use of email.

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