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Simplifying the Multimodal Mobile User Experience
Abstract
Multimodality presents challenges within a mobile cellular network. Variable connectivity, coupled with a wide variety of handset capabilities, present significant constraints that are difficult to overcome. As a result, commercial mobile multimodal implementations have yet to reach the consumer mass market, and are considered niche services. This chapter describes multimodality with handsets in cellular mobile networks that are coupled to new opportunities in targeted Web services. Such Web services aim to simplify and speed up interactions through new user experiences. This chapter highlights some key components with respect to a few existing approaches. While the most common forms of multimodality use voice and graphics, new modes of interaction are enabled via simple access to device properties, call the Delivery Context: Client Interfaces (DCCI).
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