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Socio-Instrumental Pragmatism in Action
Abstract
This chapter introduces the theoretical framework of Socio-Instrumental Pragmatism (SIP) and illustrates how it has been used as an analytic instrument in the process of diagnosing a work practice and co-designing business processes and IT artefacts. A practical inquiry process has been conducted in a project group consisting of a group of Swedish municipalities, currently experiencing a number of administrative problems. SIP has informed the design process, and aided the designers in shaping the design product (a new workflow and a new IT system). Conclusions are drawn regarding SIP as an analytical tool, stating that it has guided the inquirers to focus on actors, actions and relations between actors, and supported the designers in finding design solutions to the major problems experienced in the organization.
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