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SOHO Users' Perceptions of Reliability and Continuity of Cloud-Based Services
Abstract
The adaptation of cloud computing services is continually growing because of its popularity, its ubiquitous, ease-of-use, and inexpensive nature. Small office/home office (SOHO) businesses are joining large organizations and purchasing cloud services to help with the continuity of their business services. However, cloud computing and its effect in business continuity and information security by SOHO users is not well understood. A qualitative case study was conducted to examine the perspectives of SOHO users of cloud services during Hurricane Sandy in the states of New York and New Jersey. SOHO cloud users were questioned about their understanding of cloud services for business continuity, the services provided by cloud vendors, and their perceptions about cloud data management and security services. The results of this study demonstrated that SOHO users gravitate to the cloud because it of its ubiquitous nature, however, they lack understanding of the business continuity and disaster recovery features and their impact in data security and, their business endurance.
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