IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Solve the Problem…So It Stays Solved!

Solve the Problem…So It Stays Solved!
View Sample PDF
Author(s): Joe Monaco (National LIFTOR Licensing Systems, USA)and Edward W. Schneider (Peacham Pedagogics, USA)
Copyright: 2019
Pages: 23
Source title: Human Performance Technology: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-8356-1.ch048

Purchase

View Solve the Problem…So It Stays Solved! on the publisher's website for pricing and purchasing information.

Abstract

This case study explores how a performance management system was developed to address recurring health and safety issues in an organization. Performance improvement technologists were recruited to address the problem and ensure that it stayed solved. The authors describe the process that was used to develop a training program that eventually evolved to a full scale Performance Management (PM) System. Today, nearly three decades later, the PM System has endured with its original mission intact; it has influenced the international dialog on forklift operator safety; and it provides, through ongoing field research, insights into how a Performance Management system might endure past the first change in the management that championed it.

Related Content

Maja Pucelj, Matjaž Mulej, Anita Hrast. © 2024. 29 pages.
Hemendra Singh. © 2024. 26 pages.
Nestor Soler del Toro. © 2024. 27 pages.
Pablo Banchio. © 2024. 18 pages.
Jože Ruparčič. © 2024. 26 pages.
Anuttama Ghose, Hartej Singh Kochher, S. M. Aamir Ali. © 2024. 28 pages.
Bhupinder Singh, Komal Vig, Pushan Kumar Dutta, Christian Kaunert, Bhupendra Kumar Gautam. © 2024. 23 pages.
Body Bottom