IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Strategic Review of the Organisation for Public Service Delivery in the Digital Era

Strategic Review of the Organisation for Public Service Delivery in the Digital Era
View Sample PDF
Copyright: 2019
Pages: 18
Source title: Information Systems Strategic Planning for Public Service Delivery in the Digital Era
Source Author(s)/Editor(s): Emanuel Camilleri (University of Malta, Malta)
DOI: 10.4018/978-1-5225-9647-9.ch006

Purchase

View Strategic Review of the Organisation for Public Service Delivery in the Digital Era on the publisher's website for pricing and purchasing information.

Abstract

This chapter initiates the pathway through the ISSP framework described in the previous chapter. The chapter focuses on three aspects. It provides the approach for conducting the organisational information systems strategic review applying McFarlan's Strategic Grid. This model helps an organisation to determine the focus of its current application systems, where the entity wishes to be in the future, and generally assess where the competition (or best practice benchmark entity) is currently positioned. The chapter then provides a method to carry out the organisational data usage strategic review applying Marchand's Area of Information Use model. This model aids management to determine to what purpose the current available information is being utilised. Finally, the chapter illustrates how a government entity may conduct a review of its customer persona profiles to enable it to explicitly know its customers, thus enabling it to promote and target its specific services. All the models and techniques applied in this chapter are supported by examples.

Related Content

Renjith V. Ravi, Mangesh M. Ghonge, P. Febina Beevi, Rafael Kunst. © 2022. 24 pages.
Manimaran A., Chandramohan Dhasarathan, Arulkumar N., Naveen Kumar N.. © 2022. 20 pages.
Ram Singh, Rohit Bansal, Sachin Chauhan. © 2022. 19 pages.
Subhodeep Mukherjee, Manish Mohan Baral, Venkataiah Chittipaka. © 2022. 17 pages.
Vladimir Nikolaevich Kustov, Ekaterina Sergeevna Selanteva. © 2022. 23 pages.
Krati Reja, Gaurav Choudhary, Shishir Kumar Shandilya, Durgesh M. Sharma, Ashish K. Sharma. © 2022. 18 pages.
Nwosu Anthony Ugochukwu, S. B. Goyal. © 2022. 23 pages.
Body Bottom