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Strategies to Meet Knowledge Transfer Needs
Abstract
This chapter introduces strategies to meet knowledge transfer needs. The clinical knowledge repository infrastructure and tools developed at Intermountain Healthcare are described. The knowledge repository (KR) is a database with services housing knowledge assets. The electronic tools are used to access and manipulate the assets. The tools include (1) the Knowledge Repository Online, used to load, view, and review knowledge assets stored in the KR, (2) the Knowledge Authoring Tool, used to compose knowledge assets using schema-based XML templates, (3) the viewer, used for easy and rapid access to a predetermined collection of knowledge assets, and (4) KR Reports, used to mine monitoring data about KR tool usage and the user experience. The process for knowledge asset development is described, and four project-specific case studies are presented describing asset development incorporating the infrastructure and tools. The value added by knowledge engineers to the knowledge transfer process is discussed.
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