Supermarket Service Modeling and Evaluation

View Sample PDF

Author(s): Dihui Bao (Peking University, China), Yelu Chen (Peking University, China), Huiping Sun (Peking University, China)and Zhong Chen (Peking University, China)
Copyright: 2012
Pages: 18
Source title: Technological Applications and Advancements in Service Science, Management, and Engineering
Source Author(s)/Editor(s): Stuart D. Galup (Florida Atlantic University, USA)
DOI: 10.4018/978-1-4666-1583-0.ch008

Keywords: Business & Management / Business Information Systems / Business Science Reference / Electronic Services & Service Science

Purchase

View Supermarket Service Modeling and Evaluation on the publisher's website for pricing and purchasing information.

Abstract

Supermarkets face the problems of customer queuing and SCM optimizing. Even a series of supermarket service models are adopted currently; however, these issues still exist. This paper examines the framework of this popular service and proposes a quantitive supermarket service metric for evaluation. It introduces three existing supermarket service models and propounds a new hybrid model on the point of improvement which is an integration of e-supermarket and typical model, concentrating on self-service and automated service. The paper gives detailed analysis and comparisons based on Game Theory and simulated experiment by expressions separately for customer, supermarket and supplier and proves the superior feature of the hybrid model. It also suggests a feasible solution using RFID and explains the solution to the biggest challenge about backend bottleneck.

The IRMA Community

Research IRM

Supermarket Service Modeling and Evaluation

Purchase

Abstract

Related Content

IRMA Sponsors