Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals

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Author(s): Teta Stamati (National and Kapodistrian University of Athens, Greece), Athanasios Karantjias (University of Pireaus, Greece)and Drakoulis Martakos (National and Kapodistrian University of Athens, Greece)
Copyright: 2012
Pages: 23
Source title: Digital Democracy: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-1740-7.ch009

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

?he transformational role of e-government can be achieved through engagement of the citizens in the e-government rollout and subsequent adoption. The present study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation Theory and Trust Models in order to propose a research model to guide future e-government initiatives. The critical acceptance factors, namely: trust, security, and regulation are analyzed for the citizens’ adoption process. The citizen’s perceptions of electronic services adoption are analyzed based on the case study of the National Governmental Portal.

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Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals

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