Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Telework Effectiveness: Task, Technology and Communication Fit Perspective

Telework Effectiveness: Task, Technology and Communication Fit Perspective
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Author(s): Bongsik Shin (San Diego State University, USA)
Copyright: 2003
Pages: 13
Source title: Business Strategies for Information Technology Management
Source Author(s)/Editor(s): Kalle Kangas (Turku School of Economics and Business Administration, Finland)
DOI: 10.4018/978-1-93177-745-2.ch001


View Telework Effectiveness: Task, Technology and Communication Fit Perspective on the publisher's website for pricing and purchasing information.


We are witnessing rapid growth of inter and intra-organizational telework in many different forms: distributive project teams, telecommuting, mobile work, business to-employee, employee e-business, and virtual corporations. Despite the increasing prevalence of distributive work and its importance in creating business value, our understanding of its success factors is limited. Among many prospective factors, task characteristics, communication quality, and technology support have been mentioned frequently as key components for successfully running telework. Communications quality and technology support seem the direct result of operational design in managing the virtual process; while task characteristics of workers are typically pre-determined, unless they are modified for telework. This paper discusses the implications of chosen variables on telework success from a fit theory perspective. It focuses on examining the implications of two- and three-way alignments among task characteristics, communications quality, and technology support on in a distributive work setting.

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