IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Business Process Management Systems to Support Continuous Improvements

The Business Process Management Systems to Support Continuous Improvements
View Sample PDF
Author(s): Paolo Renna (University of Basilicata, Italy), Carmen Izzo (University of Basilicata, Italy)and Tiziana Romaniello (University of Basilicata, Italy)
Copyright: 2021
Pages: 21
Source title: Research Anthology on Preparing School Administrators to Lead Quality Education Programs
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-3438-0.ch001

Purchase

View The Business Process Management Systems to Support Continuous Improvements on the publisher's website for pricing and purchasing information.

Abstract

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

Related Content

Anastasia A. Katou, Mohinder Chand Dhiman, Anastasia Vayona, Maria Gianni. © 2024. 22 pages.
José Ricardo Andrade. © 2024. 20 pages.
Richa Kapoor Mehra. © 2024. 17 pages.
Rajwant Kaur. © 2024. 14 pages.
Namrita Kalia. © 2024. 14 pages.
Hasiba Salihy, Dipanker Sharma. © 2024. 14 pages.
Priya Sharma, Rozy Dhanta, Atul Sharma. © 2024. 20 pages.
Body Bottom