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The Social Impact of Artificial Intelligence
Abstract
Artificial intelligence (AI) has become important in modern life. The authors study in this article about the social impact of AI; they also highlight its social importance, as it facilitates community services and satisfies the requirements of societal sectors. Among the prominent advantages of using AI in society are facilitating individual services such as customer service centers, gaining customer satisfaction, and facilitating electronic dealings. Its disadvantages are the unemployment problem such as replacing employees by robots, limited options in the labor market, negative impacts on the youth especially teenagers, and the inability of robots in dealing with the elders for giving them the sympathy and social support. AI also faces many challenges such as concerns about disinformation by fake news, secret surveillance, and lack of solutions for laid-off employees because AI systems have replaced them, which may lead to limited jobs in the future.
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