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The Use of Soft Systems Methodology for Change Management

The Use of Soft Systems Methodology for Change Management
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Copyright: 2021
Pages: 19
Source title: Applications of Soft Systems Methodology for Organizational Change
Source Author(s)/Editor(s): Maryam Ebrahimi (Independent Researcher, Germany)
DOI: 10.4018/978-1-7998-4504-1.ch003

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Abstract

Due to the gap in our knowledge of soft systems methodology (SMS) and organizational change management, this chapter seeks to develop new knowledge that explains the use of SMS as an intervention measure in optimizing change. Using SSM, leaders are able to see the big picture, consequences of their measures in a larger environment, and provide effective, long-term, and sustainable solutions. Here are some case studies on subjects related to issues of stakeholder selection and management, communication assumptions in SSM, the facilitator's ambiguous role, and the impact of highly politicized problem environments on the methodology effectiveness in the change process.

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