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Towards Understanding the Intention to Use and Continuance Usage Intention of E-Filing System in Malaysia: The Moderating Role of Perceived Risk
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Author(s): Santhanamery Thominathan (Universiti Teknologi MARA Malaysia, Malaysia)and T. Ramayah (Universiti Sains Malaysia, Malaysia)
Copyright: 2013
Pages: 18
Source title:
Research and Development in E-Business through Service-Oriented Solutions
Source Author(s)/Editor(s): Katalin Tarnay (University of Pannonia, Hungary & Budapest University of Technology and Economics, Hungary), Sandor Imre (Budapest University of Technology and Economics, Hungary)and Lai Xu (Bournemouth University, UK)
DOI: 10.4018/978-1-4666-4181-5.ch016
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Abstract
E-Government actually represents a higher quality, cost effective government services and a better relationship between citizens and governments. Research on e-government is taking a new phase nowadays, with research focusing more to evaluate the continued usage intention by the citizens rather than the initial intention. Continuance intention is defined as one’s intention to continue using or long term usage intention of a technology. Previous researchers have found a mixed result on the influence of perceived risk towards intention to use and continuance usage intention. Therefore, this case study aims to examine the moderating role of perceived risk on continuance usage intention of e-filing system by taxpayers in Malaysia. The primary discussion in this case study concerns on the e-Filing system in Malaysia, followed by the challenges and barriers for e-government continuous adoption, impacts of e-government failures, and concluded with future research directions.
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