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Unarmed Prophets Have Come to Grief: KM and the Problem of Systematizing Trust Relationships

Unarmed Prophets Have Come to Grief: KM and the Problem of Systematizing Trust Relationships
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Author(s): Jennifer Adelstein (International College of Management-Sydney (ICMS), Australia)
Copyright: 2012
Pages: 15
Source title: Customer-Centric Knowledge Management: Concepts and Applications
Source Author(s)/Editor(s): Minwir Al-Shammari (University of Bahrain, Bahrain)
DOI: 10.4018/978-1-61350-089-7.ch003

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Abstract

The chapter also examines the literature on the managerial conception of trust in organizations. It shows that management is more concerned with developing structured trust systems to facilitate command and control and is less concerned with individuals working towards developing trustworthy relationships with others for their own benefit and ultimately for the success of their organization.

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