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Understanding the Dynamics of Knowledge Management Tools in Two Public Universities in Delhi, India
Abstract
The chapter aims to explore the dynamics of knowledge management (KM) in terms of information and communication technologies (ICT) and KM tools in higher education institutions (HEIs). The various KM and ICT tools and their applicability are discussed in detail in two public universities in Delhi, India. The chapter is the result of the literature review pertaining to the changing educational ecosystem. A comprehensive review of peer-reviewed journal articles, books, and research papers has been carried out in the area of KM, ICT tools, and education. Forty-six KM tools extracted from four KM toolkits, and 12 ICT tools were tested. A survey with the 542 students, 112 faculty, and 48 administrators was conducted (separate for each category). The findings reveal that some of the ICT and KM tools have a significant presence in universities. These tools have not only enhanced knowledge sharing but also intensified the learning experience of the users.
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