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Understanding the Influence of Business Intelligence Systems on Information Quality: The Importance of Business Knowledge

Understanding the Influence of Business Intelligence Systems on Information Quality: The Importance of Business Knowledge
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Author(s): Aleš Popovič (Faculty of Economics, University of Ljubljana, Slovenia & ISEGI, Universidade Nova de Lisboa, Portugal) and Jurij Jaklič (Faculty of Economics, University of Ljubljana, Slovenia & ISEGI, Universidade Nova de Lisboa, Portugal)
Copyright: 2014
Pages: 24
Source title: Information Quality and Governance for Business Intelligence
Source Author(s)/Editor(s): William Yeoh (Deakin University, Australia), John R. Talburt (University of Arkansas at Little Rock, USA) and Yinle Zhou (IBM Corporation, USA)
DOI: 10.4018/978-1-4666-4892-0.ch002

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Abstract

The IS literature has long highlighted the positive impact of information provided by Business Intelligence Systems (BIS) on decision-making, particularly when organizations operate in highly competitive environments. The primary purpose of implementing BIS is to utilize diverse mechanisms to increase the levels of the two Information Quality (IQ) dimensions, namely information access quality and information content quality. While researchers have traditionally focused on assessing IQ criteria, they have largely ignored the mechanisms to boost IQ dimensions. Drawing on extant literature of BIS and IQ, the research sought to understand how, at its present level of development, BIS maturity affects IQ dimensions, as well as the role that business knowledge may exert in mobilizing this link. The authors test the hypotheses across 181 medium and large organizations. Interestingly, the data describe a more complex picture than might have been anticipated.

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