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Useful Organizational Knowledge via Knowledge Elicitation and Management
Abstract
Currently, and with almost light speed, new advances in both human-centered and technology- driven efforts have led to new methods in obtaining and using organizational knowledge. For the purposes of this Chapter, Organizational Knowledge will be seen as the different knowledge and skill sets that the employees of a large company or organization have, and how these can be used and shared to make the organization more effective. The Chapter's emphasis will be on how to elicit those knowledges and skill sets, then how to both use and evaluate their usage. The author's goal is to explicate a new model for eliciting and using Organizational Knowledge. This new paradigm uses many components in a blended Delphi. Advantages of using these components are that they are all content-area neutral and, in a real sense, generic in application. Collectively, the resultant paradigm for developing and using organizational knowledge points the way to try the new procedures and validate (or not) them and, to future research on an organizational level.
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