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User-Driven Innovation in E-Health Change Processes
Abstract
This chapter describes a user-driven innovation project in psychiatric services for children and adolescents in rural areas in Norway. The researcher applies a multilayer and dialectic perspective in the analysis of the user-driven innovation process that designed new ICT solution in compliance with a new decentralized treatment model with required treatment model. The researchers' findings suggest that contradiction appeared at material, cognitive, and organizational layers are crucial for path creation in such e-health projects. The contradiction in one layer leads to new contradictions in others, which together facilitate changes. Human actors, especially user groups in innovation processes, play an active role in leading the break from the existing path. Thus, this chapter contributes to the understanding of how user-driven innovation might help in deconstructing existing power structures across different layers in the change processes.
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