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Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government's Human Resources Line of Business

Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government's Human Resources Line of Business
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Author(s): Timothy Biggert (IBM Global Business Services, USA)
Copyright: 2009
Pages: 33
Source title: Advances in Government Enterprise Architecture
Source Author(s)/Editor(s): Pallab Saha (National University of Singapore, Singapore)
DOI: 10.4018/978-1-60566-068-4.ch014

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Abstract

This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business (HR LOB). It explains how the HR LOB program has used enterprise architecture to drive transformation to a new Human Resources service delivery model across the United States Federal government. The authors propose that the common view and vocabulary that EA artifacts provide, along with the collaborative governance that took place to create the artifacts, has produced a solid business foundation for this extensive business transformation effort.

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