Using Simulation to Design and Improve an Outpatient Procedure Center

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Author(s): Todd R. Huschka (Mayo Clinic, USA), Thomas R. Rohleder (Mayo Clinic, USA)and Brian T. Denton (North Carolina State University, USA)
Copyright: 2012
Pages: 13
Source title: Management Engineering for Effective Healthcare Delivery: Principles and Applications
Source Author(s)/Editor(s): Alexander Kolker (Children's Hospital of Wisconsin, USA)and Pierce Story (GE Healthcare, USA)
DOI: 10.4018/978-1-60960-872-9.ch010

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

Discrete-event simulation (DES) is an effective tool to for analyzing and improving healthcare processes. In this chapter we discuss the use of simulation to improve patient flow at an outpatient procedure center (OPC) at Mayo Clinic. The OPC addressed is the Pain Clinic, which was faced with high patient volumes in a new, untested facility. Simulation was particularly useful due to the uncertain patient procedure and recovery times. We discuss the simulation process and show how it helped reduce patient waiting time while ensuring the clinic could meet its target patient volumes.

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