Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems

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Author(s): Hajer Kefi (IUT Paris and University of Paris Dauphine, France)
Copyright: 2010
Pages: 16
Source title: Emerging Systems Approaches in Information Technologies: Concepts, Theories, and Applications
Source Author(s)/Editor(s): David Paradice (Florida State University, USA)
DOI: 10.4018/978-1-60566-976-2.ch017

Keywords: Computer Science & IT / Information Science Reference / Systems & Software Design / Systems and Software Engineering

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Abstract

In this article, we use soft systems methodology and complexity modeling to build an evaluation approach of a data warehouse implemented in a leading European financial institution. This approach consists in building a theoretical model to be used as a purposeful observation lens, producing a clear picture of the problematic situation under study and aimed at providing knowledge to prescribe corrective actions.

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Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems

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