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Web 2.0 and Government Transformation: How E-Government and Social Media Contribute to Innovation in Public Services

Web 2.0 and Government Transformation: How E-Government and Social Media Contribute to Innovation in Public Services
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Author(s): Jon E. Glasco (Glasco Clark Associates, Spain)
Copyright: 2012
Pages: 22
Source title: Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media
Source Author(s)/Editor(s): Ed Downey (State University of New York, College at Brockport, USA)and Matthew A. Jones (Portland State University, USA)
DOI: 10.4018/978-1-4666-0071-3.ch013

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Abstract

The existing body of knowledge on public sector transformation explores the concept that e-government contributes to improving public sector services and increasing the participation of citizens in government planning and change initiatives. This chapter provides information on the potential for a digital ecosystem of government, citizens and businesses to use Web 2.0 and social media innovation to shape government transformation and contribute to government’s quality-of-life mission. The chapter includes examples of how web-centric technologies affect e-government innovation and proposes a new planning framework for web-centric services.

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