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When the Wisdom of Communication is Vital During the Requirements Elicitation Process: Lessons Learnt through Industry Experience

When the Wisdom of Communication is Vital During the Requirements Elicitation Process: Lessons Learnt through Industry Experience
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Author(s): Sabrina Ahmad (Universiti Teknikal Malaysia Melaka, Malaysia), Noor Azilah Muda (Universiti Teknikal Malaysia Melaka, Malaysia), Maslita Abd. Aziz (Universiti Teknikal Malaysia Melaka, Malaysia) and Emaliana Kasmuri (Universiti Teknikal Malaysia Melaka, Malaysia)
Copyright: 2014
Pages: 19
Source title: Handbook of Research on Emerging Advancements and Technologies in Software Engineering
Source Author(s)/Editor(s): Imran Ghani (Universiti Teknologi Malaysia, Malaysia), Wan Mohd Nasir Wan Kadir (Universiti Teknologi Malaysia, Malaysia) and Mohammad Nazir Ahmad (Universiti Teknologi Malaysia, Malaysia)
DOI: 10.4018/978-1-4666-6026-7.ch003

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Abstract

Requirements elicitation is accepted as one of the most crucial stages in software engineering, as it addresses the critical problem of designing the right software for the stakeholder. It is seldom technical difficulties that cause problems in the process of requirements elicitation but rather human factors, especially communication. This chapter presents the requirements elicitation experience with the industry and the lessons learnt throughout the process. It highlights the requirements elicitation best practices and alternative options during the process. It also discusses the issues concerning communication disparity between the stakeholders, which may affect the software development project as a whole. The outcome of the requirements elicitation process experience is reported and analysed for future improvement.

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