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Business Process Management: Attempted Concepticide?

Business Process Management: Attempted Concepticide?
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Author(s): Hajo A. Reijers (Eindhoven University of Technology, The Netherlands) and Stefan Heusinkveld (University of Nijmegen, The Netherlands)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch034
ISBN13: 9781616921255
EISBN13: 9781466665347

Abstract

The utopian picture of Business Process Management (BPM) is ubiquitous. It is “a fundamental change” (CSC, 2002), “the holistic business platform for the agile company of the future” (Smith & Fingar, 2002), “the monniker for the next Killer App” (Delphi, 2002), “the greatest return on investment” (Aberdeen, 2003) and “it will change industry; just like Deming” (Gurley, 2003).

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