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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Capturing and Managing Electronic Knowledge: The Development of the Email Knowledge Extraction System

Capturing and Managing Electronic Knowledge: The Development of the Email Knowledge Extraction System
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Author(s): Thomas W. Jackson (Loughborough University, UK) and Sara Tedmori (Loughborough University, UK)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch119
ISBN13: 9781616921255
EISBN13: 9781466665347

Abstract

“Knowledge management” has become the buzzword in the press in recent times and although there has been a strong emphasis on the advantages of knowledge management in organisations, applications developed to take advantage of knowledge within emails are still very limited. This paper details the development and implementation of a graphical online email knowledge-based system called EKE, that captures the knowledge within electronic messages.

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