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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Conflict Management in Information Systems: An Improved Conceptual Model

Conflict Management in Information Systems: An Improved Conceptual Model
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Author(s): Mahesh S. Raisinghani (University of Dallas Graduate School of Management, USA) and Michael S. Wilson (University of Dallas Graduate School of Management, USA)
Copyright: 2004
Pages: 5
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch080
ISBN13: 9781616921255
EISBN13: 9781466665347

Abstract

This paper examines the relationship between conflict, innovation, and profits and studies several approaches to Conflict Management (CM), before synthesizing the best parts of each into a new model along with ideas gleaned from the examination of the aforementioned relationship. It provides an analysis of current thinking in CM, breakthrough thinking as a way of prompting innovation, information systems (IS) usage in CM, and IS’s and CM’s impact on profitability. It reviews a current software implementation of a CR model and suggests improvements based off current practices from the fields of CR, IS, and innovation. An improved conceptual model is proposed, and businesses may be able to use this new model to achieve better outcomes to business CM, make better decisions, create innovative breakthroughs, and improve their bottom line.

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