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ddressing Agent Autonomy in Business Process Management - With Case Studies on the Patient Discharge Process

ddressing Agent Autonomy in Business Process Management - With Case Studies on the Patient Discharge Process
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Author(s): Luiz Marcio Cysneiros (York University, Canada) and Eric Yu (University of Toronto, Canada)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch112
ISBN13: 9781616921255
EISBN13: 9781466665347

Abstract

Business Process Management (BPM) has arisen as a new trend in information technology that aims to unify disciplines such as Process Modeling, Simulation, Workflow, Enterprise Application integration and Business-to-Business integration into a single standard [Owen 03]. The recent initiatives have emphasized process models that can lead directly to automated process execution, e.g., the Business Process Management Notation [Owen 03; White 03] and the Business Process Management Languages [Ghalini 02]. While the link to process execution is crucial, it is equally important to have models that can express the complexities of business processes in their full organizational context, and be able to support reasoning about alternate process designs. In today’s fast paced changing world, understanding the impacts of proposed changes is a must. Experience from business process reengineering indicated that many projects failed to achieve desired results because human and social organizational issues were overlooked. Many business processes are sustained by human actors who are able to exercise discretion in response to changing or unforeseen circumstances, deviating from standard procedures [Suchman 87] and working around automated processes embedded in inflexible information systems [Gasser 86].

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