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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Effect of Trust on the Success of IT Reform in Chile

Effect of Trust on the Success of IT Reform in Chile
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Author(s): Maria José Balmaceda (IDS Scheer, Chile) and Gloria E. Phillips-Wren (Loyola College in Maryland, USA)
Copyright: 2004
Pages: 3
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch065
ISBN13: 9781616921255
EISBN13: 9781466665347


In an era of communication and information led by the Internet, the Chilean government understands that technological reform is imperative in order to be part of the global market. The government has recognized that many areas affecting electronic commerce are necessary to reform. However, the area related to trust, which in developed countries is seen as one of the most important barriers to the expected growth of electronic commerce, seems to be taken for granted. In this paper we examine how trust could affect the success of the technological reform project in Chilet, which factors are most important in developing trust, and how to measure their effect. The model is based on the Technology Acceptance Model (TAM) extended to explain the acceptance of electronic commerce in Chile.

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