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Information System Failures in Health Care Organizations: Case Study of a Root Cause Analysis
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Author(s): Pamela E. Paustian (University of Alabama at Birmingham, USA), Donna J. Slovensky (University of Alabama at Birmingham, USA) and Jacqueline W. Kennedy (University of Alabama at Birmingham, USA)
Copyright: 2001
Pages: 3
Source title:
Managing Information Technology in a Global Economy
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-930708-07-5.ch069
ISBN13: 9781930708075
EISBN13: 9781466665323
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Abstract
Preparedness for response and continued operation of a health care facility following an information systems disaster must encompass two facets: continuation of patient care delivery and continuation of business processes. This paper reports a root cause analysis following an information system failure that compromised the organization’s ability to capture clinical documentation for a 33-hour period.
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