Multi Agents Support Knowledge Management

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Author(s): Win Maung (University of Technology Sydney, Australia)
Copyright: 2004
Pages: 5
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch228
ISBN13: 9781616921255
EISBN13: 9781466665347

Keywords: Information Science Reference / IT Research & Theory / IT Research and Theory / Library & Information Science

Abstract

The paper presents ways for multi agents to support knowledge management in business processes. The support requires knowledge about how to manage collaborative processes to achieve common goals. There are two kinds of knowledge process. One is the knowledge of how to capture and convert knowledge into a form useful within business processes. This includes the definition of knowledge objects and knowledge creation activities. The second is how to integrate the knowledge activities into the business processes. The paper proposes multi agent architecture to implement software agent to facilitate the knowledge management process.

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