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Multi-Functional Stakeholder Information System for Strategic Knowledge Management: Theoretical Concept and Case Studies

Multi-Functional Stakeholder Information System for Strategic Knowledge Management: Theoretical Concept and Case Studies
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Author(s): Kerstin Fink (University of Innsbruck, Austria), Christian Ploder (University of Innsbruck, Austria) and Friedrich Roithmayr (University of Innsbruck, Austria)
Copyright: 2006
Pages: 4
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch036
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

The use of the term stakeholder in the context of strategic knowledge management processes in combination of the information systems research fields is recent. However, if companies want their knowledge workers to use information more effectively for decision-making, they have to pay attention to the different interest groups (stakeholders) using the information system. Companies need to communicate more effectively with their stakeholders. As a direct consequence, the management must focus on a stakeholder analysis for implementing strategic knowledge management. From a theoretical point of view, this article combines the theories of stakeholder analysis with strategic knowledge management. The result is the development of a process model for the implementation of a multi-stakeholder information system for knowledge management. Case studies conducted, illustrate how the use of a multi-stakeholder information system can improve the company’s knowledge strategy and the relationship between knowledge workers.

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