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Organizational Administrative Information Management: Issues Concerning Distribution, Retention, and Availability of Work-Related Information

Organizational Administrative Information Management: Issues Concerning Distribution, Retention, and Availability of Work-Related Information
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Author(s): David W. Miller (California State University, Northridge, USA), Paul J. Lazarony (California State University, Northridge, USA) and Donna A. Driscoll (California State University, Northridge, USA)
Copyright: 2006
Pages: 2
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch279
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Electronic mail (email) has been seen as a valuable tool within organizations as a means of distributing information (Motiwalla, 1995; Zhao, Kumar and Stohr, 2001), particularly organizational administrative information (Merrier, Duff and Patterson, 1999). Organizational administrative information (OAI) includes policy statements and other administrative information, notices of upcoming events, job opportunity messages and other news items related to an organization. Because email makes it possible to disseminate information quickly and easily, it has become one of the most accepted and frequently used communication methods in today’s office environment (Merrier, Duff and Patterson, 1999). Unfortunately, the features that have made email a popular means for distributing OAI have also created a problem for its users: information overload (Zhao, Kumar and Stohr, 2001). Emails come to members of an organization by the thousands and reside in individual mailboxes that may not have any coherent organizational scheme in which users prioritize, retain and can retrieve relevant OAI. Content management systems (CMS) have been developed to address problems of unstructured information management and are being increasingly implemented in the workplace. The subject of the drawbacks of using email as an OAI distribution system has been discussed in trade and business publications as well as has the use of CMS. However, there has been little discussion, or academic research conducted, in the use of the posting capabilities of CMS to correct many of the perceived shortcomings of the email OAI distribution, retention and availability. The purpose of this study is to conduct assessments of: (1) an existing email-based system of OAI management and (2) a new OAI CMS implementation.

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