Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Organizational Memory - Knowledge as a Process or Information as an Entity

Organizational Memory - Knowledge as a Process or Information as an Entity
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Author(s): Sari Makinen (University of Helsinki, Finland) and Maija-Leena Huotari (University of Helsinki, Finland)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch190
ISBN13: 9781616921255
EISBN13: 9781466665347


The aim of the paper is to define the concept of organizational memory by providing the first thorough content analysis applying Walker and Avant’s method popular in nursing science. The analysis covers a total of 69 articles published between 1985 and 2002 in computer science, information science, archival science, economics (organization theory and business administration) and recently also in the multidisciplinary research area of knowledge management (KM). Organizational memory is a process, not a store of individual and collective organizational knowledge, related to organizational learning, decision-making and competitive capability. Therefore, it is argued that the concept is related to the emerging research area of KM, which regards knowledge as a social construct, rather that to information systems research, which dominates the empirical research of organizational memory.

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