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Performance Measurement for E-Government Scenarios: A Reference Process Model Based Approach

Performance Measurement for E-Government Scenarios: A Reference Process Model Based Approach
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Author(s): Thomas Matheis (German Research Center for Artificial Intelligence, Germany), Christine Daun (German Research Center for Artificial Intelligence, Germany) and Peter Loos (German Research Center for Artificial Intelligence, Germany)
Copyright: 2006
Pages: 2
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch258
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Due to the fact that Public Administrations (PAs) are under an increased pressure of being efficient and effective, in recent years the field of EGovernment has gained importance. Successful E-Government solutions however not only focus on the usage of modern information and communication technology but also take into account the possibility for the need of a reorganization of administrational processes [1]. In this context, reference models constitute a well-proven approach to restructure administrational processes and to support the customization and implementation of corresponding IT-solutions. In case PAs base their E-Government solutions on reference models these models can furthermore be helpful in the context of establishing a performance measurement. Thus reference models can on the one hand be located at the design and optimization level of the Business Process Management framework shown in figure 1. On the other hand they can as well be helpful on the controlling level as they may already contain basic key performance indicators (KPIs). Last but not least the implementation and customization of corresponding information technology (IT) solutions which are located on the execution level can be facilitated. The presented paper is based on results of the research project “RAFEG – Reference Architecture for E-Government”, funded by the German Ministry for Education and Research.

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