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Problematic Assimilation of ICTs in Radiology Practices: An Exploratory Investigation of the Four Dimensions of the Social Actor Framework
Abstract
This paper challenges the notion that the ICT assimilation process is an individualistic choice within an organisation, and that adoption alone does not determine further use or success in the ICT implementation process. Secondly, this study suggests that a broader approach in thinking is needed to understand the issues both within and outside the organisation that may impact on the ICT assimilation process. Third, given the limitations of previous research, the need for further development of socio-technical theory from a “human” ICT perspective including micro- and macro-level analysis is needed to extend knowledge in this field. The Four Dimensions of the Social Actor Framework was used to inform this research. This paper presents preliminary findings from an ongoing interpretive study on the problematic implementation of a new enterprise-wide system in Australian radiology practices.
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