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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Process Driven Knowledgebase for Managing Student Support

Process Driven Knowledgebase for Managing Student Support
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Author(s): H. Dexter (University of Manchester, UK) and J. Petch (University of Manchester, UK)
Copyright: 2006
Pages: 4
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch021
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Knowledgebases can be developed to support complex processes in enterprises and used to ensure that checklists, guides, protocols, standards and policy documents are made available to the right people at the right time. Developing such knowledgebases rests on the creation of models of processes that describe activities and information flows. The planning set-up and provision of student support for e-learning in a higher education institution was used as a case to test the design process and the tools for a process driven knowledgebase. A prototype toolset to implement a process driven knowledgebase was developed and used to evaluate the model driven approach. Detailed process modelling and linking of knowledge elements require considerable investment but have the potential to yield significant benefits in the e-learning learning organization.

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