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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Project Quality Management for Small and Medium Enterprises (SMEs) in Trade

Project Quality Management for Small and Medium Enterprises (SMEs) in Trade
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Author(s): Bardo Fraunholz (Deakin University, Australia) and Chandana Unnithan (Deakin University, Australia)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch057
ISBN13: 9781616921255
EISBN13: 9781466665347


Managing project quality is becoming focal issue in major enterprises as popular quality programs from International Standard Organization (ISO) such as ISO9000 certification processes gain momentum. Large organizations as well as small-medium enterprises (SMEs) seem to implement this program, albeit for varied reasons. In this paper, we have reported the findings from an action research project conducted in SMEs who are implementing quality management. The findings indicate that external pressures such as regulations, competition and perceived success – defined on their own parameters, may be the drivers and the certification does not necessarily result in better performance. We are in the process of developing a cost-effective guideline/framework – based on this research, for SMEs involved in the certification process. In addition, the results are aimed at informing academia as well as certification bodies of specific concerns with SMEs.

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