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QoS Driven Dynamic Task Assignment for BPM Systems Using Fuzzy Logic

QoS Driven Dynamic Task Assignment for BPM Systems Using Fuzzy Logic
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Author(s): Cagil Tasdemir (Siemens Corporate Research, USA) and Candemir Toklu (Siemens Corporate Research, USA)
Copyright: 2006
Pages: 5
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch208
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Adoption of standards-based business process management systems is picking up. With this trend the need for novel techniques for process optimization is growing. One such technique is managing task assignment to resources at runtime. In this paper, a state-of-the-art task assignment algorithm that considers worker skills, task relationships, worker relationships and worker workload has been extended in two different manners: First, the historical evaluation of the workload of each worker has been added; and second, the quality of service (QoS) criteria has been introduced to be evaluated as the worker skills and workload are done. In addition, the task assignment solution has been designed and implemented on a business process management system.

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