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A Study on the Information Quality Satisfaction of Communication Portals in the Hong Kong Government

A Study on the Information Quality Satisfaction of Communication Portals in the Hong Kong Government
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Author(s): Shuk Ying Ho (The University of Melbourne, Australia) and Kevin K.W. Ho (The Hong Kong University of Science and Technology, Hong Kong)
Copyright: 2006
Pages: 3
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch022
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Information quality is critical for a communication portal because there are myriad information types, including textual, audio, video and other complex information types which an organization has to manage. In this study, we examine whether information generated from an in-house developed communication portal of the Hong Kong Government would have higher quality than those sister portals developed by individual government departments using commercial packages. We conducted a survey-based study to understand how users evaluate the information quality of these communication portals. This portal case is interesting because: (1) Hong Kong Government has invested millions of US dollars in its implementation; and (2) the number of potential users is huge (over 53,000).

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