Systems Usability Testing and Design: A Case Study of the Implementation of Document Management Software at a Technical School

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Author(s): Margaret Crossman O’Connor (Penn State Berks-Lehigh Valley College, USA)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch138
ISBN13: 9781616921255
EISBN13: 9781466665347

Keywords: Information Science Reference / IT Research & Theory / IT Research and Theory / Library & Information Science

Abstract

This is a case study about the adoption and assimilation of document management software at a technical high school. The research was conducted as a usability study to fulfill requirements for a doctoral course in Information Systems. This paper identifies those issues related to a mandated innovation adoption chosen by an authority figure. The case applies Gallivan’s (2001) Secondary Adoption and Organizational Assimilations Processes framework to draw conclusions and develop theoretical insights regarding the diffusion of complex technological innovations within an educational setting.

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